Frequently Asked Questions

Standard Shipping takes 3 to 7 business days within the continental US. We also offer Priority Shipping (2 to 4 business days) and 2-Day Shipping (1 to 2 business days) at checkout. Standard Shipping is FREE on every order. 🎉

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also log into your Dimple account and check the "My Orders" section for real-time tracking updates. 📬

Currently, we ship to the United States and Canada . We're working on expanding to more countries soon! Sign up for our newsletter to be notified when we add new shipping destinations. 🌎✈️

You can modify or cancel your order within 1 hour of placing it. After that, our team starts packing your goodies! Please contact us at sales@dimpletoys.com or call 718-534-3359 as soon as possible. ⏰

Absolutely! Safety is our top priority. All Dimple™ toys are CPSIA compliant, BPA-free, and rigorously tested by third-party labs for safety. Each product listing includes the recommended age range to help you choose the perfect toy! 👶💕

Dimple makes toys for every stage — from newborns and babies to toddlers, preschoolers, and growing kids. Every product page lists a recommended age range so you can pick the right toy for the child's developmental stage. 👶🧒

Yes! Dimple toys are made from BPA-free, non-toxic materials and are CPSIA compliant. Each toy is third-party lab tested to meet U.S. safety standards for children's products. 🌿🛡️

Some of our electronic and musical toys require batteries. Each product page clearly states if batteries are needed and whether they're included. Most battery types we use are common AA or AAA batteries that are easy to find. 🔋✨

Most Dimple™ toys can be wiped clean with a damp cloth and mild soap. For bath toys, we recommend rinsing thoroughly and allowing them to air dry to prevent mold. Always check the care instructions on the packaging for specific guidance. 🧼

Yes! We offer complimentary gift wrapping on select items. Look for the gift wrap option during checkout. We'll include a special Dimple™ gift tag and colorful wrapping to make it extra special! 🎀🎉

We offer a hassle-free 30-day return policy . Items must be in their original packaging and unused condition. Simply contact our support team or initiate a return through your account dashboard. We'll provide a prepaid return label! 📦✨

Once we receive your returned item, refunds are processed within 3–5 business days. The refund will be credited to your original payment method. You'll receive an email confirmation once the refund is complete! 💳

Yes! If you'd like a different product, simply return the original item and place a new order. We also offer direct exchanges for the same item in a different variant, subject to availability. Contact our team and we'll make it easy! 🔄💕

We accept all major credit cards ( Visa, Mastercard, Amex, Discover ), as well as PayPal, Apple Pay, Google Pay, Amazon Pay, and Affirm (buy now, pay later). All transactions are SSL-encrypted for your security! 🔒

Nope! You can checkout as a guest. However, creating an account lets you track orders, save addresses, access order history, earn rewards, and checkout faster next time! It only takes a minute. 🚀

Absolutely! We regularly run seasonal sales, flash deals, and exclusive promotions. Join our newsletter to get 15% off your first order and stay updated on the latest deals. Follow us on social media for surprise giveaways too! 🎉🎁